Review on Single Occupancy Council Tax Discount

Cornwall Council is undertaking a review its single occupancy discount for council tax. For those qualifying for this, you receive a 25% discount off your bill. The reason for this review as it is estimated via national studies, that between 4% and 6% of discounts are fraudulent. The council currently has 78,000 people claiming the discount to the value of £23.8 million, and the council estimates it could be losing £1 million annually. Hence the review.

There has been a few people not very happy with receiving this letter. More so, as a private firm Capita, is doing the review on behalf of the council.

The council via Capita is writing to those properties where an account indicates that the discount maybe incorrect or inappropriate the account holder will be contacted by letter and therefore establish the correct details of the people living in at the address.  Capita are also matching all of the accounts, which currently have a discount, against data held by a credit reference agency in order to establish the likelihood of the discount being awarded correctly or incorrectly.

I did wonder how much this firm was being paid, so I asked. The response I got was the company is not being paid anything upfront, but they have some sort of no-win-no-fee arrangement with the council. For this fee to be paid, an account has to be removed, and remain removed for a period of three months. Though, I am not told (yet) how much this fee is.

I am also told Cornwall Council will not have access to data from the matching exercise once letters have been sent. So it is likely the council will not be able to answer queries in relation to specific matches. You will have to contact Capita direct via  a specific team set up to manage queries and responses from the review.

They can be contacted by phone on: 0345 302 2311. Phone lines are open: Monday to Friday between 9am and 6pm (excluding public holidays) and calls are charged at the local rate. It would be better if it was a freephone. Nor are 0345 numbers charged a local rate from mobile phones.





  • Liz Jones

    Hi.Is this the company that use lie detectors during phone calls?

  • Gill Martin

    I didn’t think lie detectors were reliable because if you convince yourself that something is true and believe it yourself then when you answer the question, for all intent of purposes you are telling the truth. Some people within some organizations believe you may be lying if you make mistakes or hesitate when asked questions, and therefore carry out a more detailed investigation on the strength of this. I would love to take a lie detector test, because I believe I could achieve a false reading. I do not think this exercise is fullproof, however, I do think it is a good idea because even if it costs the council money, it will send out the right message not to defraud the system.

  • This is a joke elderly people living on their own getting the letter then being threatened if they don’t complete it they could lose discount and then at their own expense having to return form. Disgusting.

  • Do what I did, send it back without a stamp

  • pasty muncher

    I chucked mine in the bin. I’ve far more pressing matters
    to deal with without having to prove myself. I would’ve thought
    more money could be made out of taxing 2nd homes?

Please feel free to leave a comment to the post, as I like to hear your views! However, comments that do not meet the rules of the site (found in Blog Disclaimer) will not be published. Furthermore, all comment need to be approved by admin before publication.